Refund policy

RETURN AND REFUND POLICY

Due to the nature of our products, we maintain a strict no returns, no exchanges policy for hygiene and safety reasons. All sales are final.

Damaged or Defective Products

We stand behind the quality of our hard wax beads. If your order arrives damaged, defective, or melted during shipping, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged product and packaging
• A description of the issue

We will provide a replacement or full refund for verified damaged or defective products.

Contact Us

If you have any questions or concerns about your order, please contact us at:

• Email: waxhaususa@gmail.com
• Phone: (408) 607-7206

We typically respond within 24-48 business hours.

Processing Time

Approved refunds for damaged or defective items will be processed within 5-7 business days and credited to your original payment method.